![]() These technicians and teams primarily use the software for offering regular support and maintenance for their clients. IT providers, internal tech teams, and Managed Service Providers are the ones who can benefit most from this type of support. Unattended remote support, on the other hand, focuses more on providing access, maintenance and support to computers and servers. It provides users with both attended and unattended remote support, which means practically all areas are covered.Īttended remote support means IT teams and help desks, customer and support service workers will be able to access and point out issues right away and come up with solutions without wasting a lot of time and money.Ĭustomers’ problems are resolved fast and their satisfaction level is high. Perhaps one of the most important features of Splashtop is the quality and quantity of remote support it offers. Splashtop has many features that can benefit more than just the IT community, including: Remote Support Business professionals (Splashtop Business Access), tech support teams (Splashtop SOS), Managed Service Providers (Splashtop Remote Support), IT professionals (Splashtop Remote Support) and even teachers (Splashtop Classroom) and regular consumers (Splashtop Personal) will benefit from using the software in a variety of ways. There are a variety of Splashtop products, each one designed and intended for a specific user group or category. This is an essential factor for those in need of both unattended and attended support. In addition, Splashtop does not only connect to and provide remote access from a user’s device, but it also has support functionalities. It is ideal for those who regularly travel but want to stay on top of their business deals and activities. whether on a server or computer, while it is displayed and accessed on another device such as a laptop or tablet.Īs such, remote access software like Splashtop gives users the convenience of maintaining their computers even when they are remotely located from the actual device, even if they do not have their screen and keyboard in front of them. What the software does is let the desktop environment of a user’s personal computer remotely run on a single system. Originally known as Splashtop Remote, it allows users to conveniently connect to and access computers and servers using their mobile devices or laptops and other similar devices. Splashtop is a comprehensive solution providing remote desktop features and functionalities that assists IT and business professionals, help desks, support, Managed Service Providers and other providers.
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