SM engagement via chatbot and Q&A sessions can leave a favorable impression and improve the perception of a program.Īrtificial intelligence is known to have developed significantly in recent years. We employed an artificially intelligent chatbot on the department website to engage in a bidirectional exchange with users to adapt to changes brought on by the pandemic. In all, 35 (73%) of survey respondents had used the website chatbot, and 84% indicated that it had found them the information they were seeking. A 16-item survey assessing participants’ perception of the chatbot was administered.įorty-eight pain fellowship applicants completed the survey, for an average response rate of 18.6%. All 258 applicants to the pain fellowship program were invited via email to participate in the survey after attending one of the Q&A sessions. This preliminary study was performed after completion of the three Q&A sessions, in March–May, 2021. We held three structured Question-and-Answer Sessions over a period of 2 weeks. With this pilot study, we aimed to answer the question can the use of an Artificially Intelligent Chatbot and a Virtual Question-and-Answer Session aid in recruitment in a Post-COVID-19 era? The potential use of chatbots, for the purposes of trainee recruitment, is novel and underutilized. Artificial Intelligence (AI) usage in the form of a chatbot has expanded on websites and in SM. These bidirectional forms of SM interaction show great promise even hosting a live Question and Answer (Q&A) session has the potential for program branding. In addition to websites, some programs have even ventured out into social media (SM). Academic departments universally communicate information about their programs using static websites.
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